1. Introduction
Barossa Wine Tours — a registered business name of Barossa Wine & Gin Tours (ABN 49 770 443 053) — (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (“APPs”) set out in the Privacy Act 1988 (Cth).
This Privacy Policy explains what personal information we collect, how we use and disclose it, and how you can access or correct your information.
2. Information We Collect
We may collect the following types of personal information:
| Category | Examples |
|---|---|
| Identity & contact | Name, email address, phone number |
| Booking details | Tour preferences, group size, dietary requirements, special requests |
| Payment information | Transaction records (we do not store full card numbers) |
| Communications | Emails, text messages, phone call notes |
| Technical data | IP address, browser type, pages visited (collected automatically via analytics) |
We do not collect sensitive information (such as health information, religious beliefs, or political opinions) unless you voluntarily provide it — for example, health or dietary information relevant to your tour.
3. How We Collect Information
We collect personal information:
- Directly from you when you email us, phone or text us, or book a tour.
- Through our online booking system, Bookeo, when you book a tour or buy a gift voucher.
- From third parties such as social media if you contact us through those channels.
- Automatically through cookies and analytics tools when you visit our website (see Section 8).
4. How We Use Your Information
We use your personal information for the following purposes:
- To process and confirm your tour booking.
- To communicate with you about your enquiry, booking, or tour experience.
- To tailor your tour experience (e.g., dietary accommodations, accessibility needs).
- To send you marketing communications where you have consented or where we are otherwise permitted under the Spam Act 2003 (Cth).
- To improve our website, services, and customer experience.
- To comply with our legal obligations.
5. Disclosure of Your Information
We may share your personal information with:
- Third-party wineries, restaurants, and venues — to facilitate your tour experience (e.g., dietary requirements, group numbers).
- Service providers — our booking and payment platform (Bookeo), our website host (Netlify) and Google (see Sections 8 and 9), who assist in operating our business. Our website does not use a contact form; you reach us directly by phone, text or through Bookeo.
- Legal authorities — where required by law, regulation, or court order.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
6. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:
- Using secure HTTPS connections on our website.
- Limiting access to personal information to authorised personnel only.
- Using reputable third-party service providers with appropriate security measures.
However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your information.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When your information is no longer needed, we will take reasonable steps to destroy or de-identify it.
8. Cookies & Analytics
Our website uses Google Analytics to understand how visitors use the site, such as which pages are viewed, how people arrive, the type of device and browser, and an approximate location worked out from your IP address. Google Analytics sets its own cookies (small text files stored on your device) to do this. We use these reports only to improve the website, not for advertising, and they do not tell us who you are.
You can block or delete cookies in your browser settings, or opt out of Google Analytics on every website with Google’s opt-out browser add-on. Our website does not use advertising cookies. Bookeo may set its own cookies when you open the booking pages.
9. Third-Party Services
Our website uses the following third-party services that may collect data:
- Google Analytics — website usage reports (see Section 8).
- Google Fonts — to serve web fonts. Your browser requests the font files from Google when a page loads.
- Bookeo — our online booking, payment and gift voucher system. Details you enter there are handled by Bookeo under its own privacy policy and shared with us so we can run your tour.
- Netlify — hosts this website and may keep standard technical logs (such as IP addresses).
We encourage you to review the privacy policies of these third-party services.
10. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access your personal information that we hold.
- Request correction of any inaccurate, incomplete, or out-of-date information.
- Opt out of receiving marketing communications at any time.
- Complain about how we handle your personal information.
To exercise any of these rights, please contact us using the details in Section 13.
11. Children’s Privacy
Our services are not directed at children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically.
13. Contact & Complaints
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or want to make a complaint, please contact us:
- Business: Barossa Wine & Gin Tours (trading as Barossa Wine Tours) · ABN 49 770 443 053
- Phone / text: 0417 799 887
- Location: Barossa Valley, South Australia
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).